HOT10 Conference

8:00am - 9:00am

Executive Breakfast: 'Asia Pacific: the new centre of gravity for the global economy?'

Peter Barge, Global Chairman Jones Lang LaSalle Hotels

Asia the new centre of gravity for the global economy, what does that really mean for Aussie technology and hotel executives as they try and take advantage of the new ‘Power of Proximity’. What are some of the opportunities, bear traps and lessons we can all benefit from as our industries and nation try to claim a fair share of the Asian potential? And what impact will the growth and wealth of Asia have on us as individuals, on our businesses and our nation?

Brought to you by Kytec Group

9:05am - 9:10am

Welcome and Introduction
Ted Horner, Hotel Technology Consultant

9:10am - 10:30am

Keynote: 'CityCenter from conception to completion'

International Guest Speaker:
Scot Campbell, Senior Vice President and CIO of International Development MGM Mirage

As one of the world largest commercial developments  the $8.5 billion CityCenter Project in Las Vegas  has generated a great deal of publicity. The  4,000 room Aria Hotel is one of the key components of the CityCenter Project and the guestrooms in this hotel feature some amazing new technology, come and hear from the man who was instrumental in selecting the majority of this technology for the whole site.

10:30am - 11:00am

Exhibition Viewing

11:00am - 11:30pm

Do you really need to invest in Technology? An owner's perspective.

Moderator: Peter Barge, Chairman SE Asia, Jones Lang LaSalle
Panellists:
Nigel Greenaway, MD, Eureka Funds Management
Paul Constantinou, Chairman, Quest Serviced Apartments
Michael Shinton, Chief Financial Officer, Asian Pacific Building Corporation

What do owners really think about investing in technology? Is it just to keep a competitive advantage or does it generate a real ROI? With three different owners from a large institutional investor, to a boutique owner/operator to Australia’s largest serviced apartment owner/operator we are guaranteed a lively debate.

11:30am - 12:15pm

Understanding the Customer – what do guests really want in the room and how do we plan for their future expectations?

David Garrison, CEO, iBAHN

Recently iBAHN has commissioned some major research on what business travellers are looking for in HSIA connectivity and in-room entertainment technology. For those who intend refurbishing their hotel or building a new property these insights will be invaluable.

Brought to you by iBAHN

12:15pm - 1:00pm

Should Internet be free or should guests pay for it?

Moderator: Ted Horner, E. Horner & Associates
Panellists:
David Garrison, CEO, iBAHN
David Stallworthy, ReiverNet
Peter Barge, Chairman Jones Lang Lasalle, SE Asia

This is a very hot topic and is sure to generate a lot of debate as everyone has a different opinion. Hear from two vendors on the subject and also a frequent traveller, Peter Barge. There is no one right or wrong answer but many guests feel it should be free so let’s see what the panel think?

1:00pm - 2:30pm

Exhibition Viewing

2:30pm - 3:15pm

How to future proof customer facing technology in the guestroom: Key objectives

Moderator: Ted Horner, E. Horner & Associates
Panellists: Christopher Wiener, Director BD, OneVision
Scot Campbell, SVP International IT MGM Mirage
Mark Poldervaart, Senior Director Business Manager, EMEA GBU Hospitality, Philips Lighting B.V.

• How to deploy technology that meets the needs of all the key stakeholders when designing a new hotel or refurbishing an existing one.
• Establishing best practice - can we incorporate the right infrastructure to accommodate all the technology we want to install in either new build or refurbishment?
• How do we address the key challenges in rolling out new guestroom technology from a large or small boutique hotel?
• How do we keep up with the latest trends in consumer technology?

Brought to you by Essense & One Vision

3:15pm - 4:00pm

Panel Session: Is the traditional PABX dead in hotels?

Moderator:Ted Horner, E. Horner & Associates
Panellists: Hiroo Ichii, NEC Japan
Kyle Stubbs, Telecommunications Manager, Accor
Other panellist tbc

What does the future hold for PABX Investment? Has the time come to host voice externally from the hotel, and what about wireless voice and soft phones? What are Microsoft doing in this area and will the Video on Demand vendors enter this space? These questions and much more will be answered in this session.

Brought to you by NEC

4:30pm - 5:30pm

Exhibition Viewing

5:30pm - 6:30pm

Cocktails brought to you by Philips & IDeaS
Studio 3, Crown Casino

6:30pm - 11:00pm

Networking Dinner
Studio 3, Crown Casino

Scot has recently been promoted to Senior Vice President & Chief Information officer for International Development, MGM Mirage. 

He started his career with Mirage Resorts in 1994. He has spent two years with the CityCenter team, guiding in-room and business technology strategies for Aria, Vdara, and Mandarin hotels. 

Scot’s professional affiliations include Hospitality Technology Next Generation, as well as Chairman of the Hospitality Industry Technology Exposition & Conference (HITEC) steering committee.

Peter Barge is an author, and the Asia Pacific Chief Executive Officer of Jones Lang LaSalle, the region’s leading commercial real estate services firm. His career as a CEO has taken him and his family of four to the United States of America on three separate postings and to Asia on two.

Starting in International Hotel Management his career has touched the fields of teaching, technology, service sector consulting and real estate. Today Peter oversees a team of 14,000 real-estate specialists spread across 13 countries and 50 offices.

He has authored two books – “Little Book of Big Decisions” and “The Art of Series” – and is editor of the recently published “Little Book of Asia Pacific Real-estate terms”.

Nigel Greenaway of Eureka Funds Management is responsible for the group’s hotel investments and is director of the companies that house the hotels. Nigel is also Fund Manager of the combined AIRE/HANZ property funds which includes investment in nine hotels, four commercial office buildings and one industrial building.

Before joning Eureka Funds Management, Nigel was Fund Manager for another of Australia’s major hotel funds which owned the Sydney Harbour Marriott, Melbourne Marriott, Brisbane Marriott and Surfers Paradise Marriott hotels. Prior to this, Nigel operated his own consultancy business providing asset management services to owners and operators of international hotels in Australia and the Pacific.

Nigel’s experience was gained with international operator, SPHC Group, where he held a number of financial control positions over a 12 year period in Australia and the Pacific culminating in a regional position responsible for all financial matters for hotels operating in the northern half of Australia.

David Garrison joined iBAHN in October 2002 and brings 20 years of experience in leading telecommunications and technology services companies in the wireless and Internet industries.

David has served as chairman and CEO of Netcom, a pioneering Internet service provider. At Netcom, he successfully led NASDAQ financings, using proceeds to expand geographically within the US to build one of the first Internet networks, and expanded the company internationally to create the top-rated Internet company in the U.K. and Canada.

Currently, David is an independent director of SonicWALL, a leading company in providing security solutions to small and medium enterprise customers worldwide. Additionally, he has served as independent director on more than a half-dozen boards of private and public companies, including election to chair the independent directors committee at Ameritrade.

Hiroo ICHII received his B.E. degree from Osaka University for Computer Science. Joining NEC Corporation in 1981, he was engaged in software development of digital PBX systems. From 1994 to 1999 he was transferred to NEC Singapore Pte. Ltd. as division manager of the Network Solution Group. After returning to NEC Corporation, he is now Senior Manager of 3rd Enterprise Communications Solutions Division in charge of Global Hotel Accounts and engaged in IP converged network solutions for hospitality.

Hiroo Ichii is also a member of HFTP (Hospitality Financial and Technology Professionals) and HTNG (Hotel Technology Next Generation).

With more than 30 years in accommodation and hospitality, Quest Chairman and CEO Paul Constantinou is a respected industry leader. Paul founded Quest 22 years ago and has built the business to be the largest serviced apartment group in Australasia.

It all came from a great idea – that the accommodation industry was failing to meet the needs of extended-stay business travellers. He recognised that business travellers want “a home away from home”. Today, Quest has more than 125 properties in Australia, New Zealand and Fiji.

Paul’s next challenge is not only to grow the business, but to recognise and meet the future needs of its valued guests.

In July 2009, Quest Serviced Apartments won the Australian, New Zealand and Pacific Hotel Investment Conferences (ANZPHIC) Brand of the Year Award and in November 2009, Paul also received the prestigious Ernst and Young Entrepreneur of the Year Award for Services.

Kyle Stubbs is known for taking an unorthodox approach to IT&T. A trade based Telecommunications Engineer she possesses a litany of technical qualifications and ‘coal face’ experience. This, teamed with a paradoxical set of skills including a Degree in Fine Arts and PR, make her extremely capable of lateral and abstract thought.

Kyle amongst other things spent nine years with Hilton Hotel group prior to her role with Accor Hotel group where she has been for five years. Facilitating communications is her passion and after 15 years in the field, Kyle is known as "The Fixer".

She has also been known to advise that sometime technology is not the answer, everything must be reviewed with People, Process and Product in front of mind, and with a personal philosophy that failure to plan is planning to fail. She is also known for her triage ability.

In her current role at Accor Asia Pacific she is directly responsible for 250+ Hotels and Business Units in Australia/New Zealand/French Polynesia/Fiji and Japan and a resource to Asia. With a primary focus in hospitality concentrating on Multi Brand, Multi Disciplines Properties from 5 Star to 1 star, Backpackers, Time Share, Convention Centres, Services Divisions, Loyalty Programs she has an incredibly diverse portfolio of brands including - Sofitel, Pullman, Novotel, Mercure, All Seasons, Ibis and Formule 1.

In 1989, Ted launched a Consulting Practice specialising in Technology Consulting to the Hospitality Industry and he is now widely respected as Australia's leading consultant in this area.

In 1996 he launched Australia’s first dedicated hospitality technology exhibition and conference and today this event is still going and is now called Hotel Operations Technology (HOT).